Privacy Policy

1、 Introduction

JOINEXPO Exhibition International Co., Ltd. (hereinafter referred to as “we”) attaches great importance to the protection of user privacy. This policy details how we collect, use, store, and protect your personal information through the website (hereinafter referred to as the “Platform”), as well as the rights you enjoy. Please read this policy carefully before using the platform services.

2、 The types of information we collect

1. The information you voluntarily provided

Basic information: Name, company name, position, contact phone number, email address, etc. (used for project communication and contract signing).

Business requirement information: exhibition venue information, design requirement description, budget scope, file upload (such as logo, promotional materials).

Payment information: bank card number, payment account (only used to complete transactions, encrypted by third-party payment platforms).

2. Automatically collected technical information

Device and log information: IP address, browser type, operating system, access time, page browsing trajectory, etc. (used to optimize website performance and security protection).

Cookies and Tracking Technology: User preferences are recorded through cookies. Please refer to Section 7 for specific policies.

3、 Purpose of Information Use

We will only use your information within the following scope:

1. Fulfilling the contract: providing exhibition design, construction, and consulting services;

2. Communication and support: Notify project progress through phone, email, or internal messages;

3. Service optimization: Analyze user behavior to improve functional experience;

4. Compliance requirements: comply with laws, regulations or regulatory requirements.

4、 Information sharing and disclosure

We promise not to sell your information to unrelated third parties and only share it in the following situations:

1. Cooperative service provider: Provide necessary information to logistics companies, construction teams, or design outsourcing parties to complete services (sign confidentiality agreements);

2. Legal obligation: to disclose information as required by judicial and government agencies;

3. User authorization: Share with other parties with your explicit consent.

5、 Data storage and cross-border transmission

1. Storage location: The data is stored on servers located in [designated areas within/outside China] and encrypted.

2. Retention period: Information shall be retained until the completion of contract performance or the shortest period required by law. After the expiration of the period, it shall be anonymized or destroyed.

3. Cross border transmission: If data needs to be transmitted overseas (such as international exhibition projects), we will bind the recipient to fulfill equal protection obligations through an agreement.

6、 User Rights

You have the right to exercise the following rights through your platform account or by contacting customer service:

1. Access and correction: querying and modifying personal information;

2. Complaints and appeals: Objections to data processing behavior (we will respond within [15] working days).

7、 Cookies and Tracking Technology

1. Necessary cookies: used to maintain the basic functions of the website (such as login status), and closing them may cause service abnormalities.

2. Analytical cookies: Use tools such as Google Analytics to track traffic, and you can refuse them through your browser settings.

3. Advertising cookies: push relevant exhibition industry information based on browsing history, and must be enabled with your explicit consent.

8、 Information security measures

We take the following measures to ensure data security:

Technical protection: SSL encrypted transmission, firewall, regular security vulnerability scanning;

Permission control: restrict employees from accessing only information necessary for their duties;

Emergency plan: Develop a data breach response mechanism and notify affected users and regulatory authorities within 72 hours.

9、 Protection of Minors

Our service is not available to minors under the age of 16. If any accidental collection of information about minors is found, it will be immediately deleted.